Store employees on-site service standards and assessment system in life insurance category a staff of the basic quality requirements:
1, with good language skills
2, has a better appearance instrumentation, inherent temperament, cultural enrichment
3, have a basic knowledge and operating skills of goods
4, with a new awareness and skills useful services
5, has a certain ability to [...]
Store employees on-site service standards and assessment system in life insurance category a staff of the basic quality requirements:
1, with good language skills
2, has a better appearance instrumentation, inherent temperament, cultural enrichment
3, have a basic knowledge and operating skills of goods
4, with a new awareness and skills useful services
5, has a certain ability to understand mental activity to determine customer
6, has operated a basic knowledge of modern business enterprise
7, with a healthy physical condition and the work of abundant energy
2, on-site service standard
(A) preparation of specifications
1, pre-service should be required to wear uniforms and to wear a good badge.
(1) the need to dress according to company rules.
(2) staff dress code must always be washed to keep clean and tidy.
(3) female employees to wear a skirt, when all flesh stockings; male employees should be a dark (black, dark blue, etc.) socks.
(4) work is prohibited to wear clothing other than those stipulated for job openings, not roll up their sleeves or trousers.
2, appearance instrument to comply with the requirements of the natural generosity, hair should be neat, combed to be tidy. Male employees, but the hair and neck, ear, without leaving hair on the temples, beard (special needs exception). Left shawl hair female employees, must be issued with a card or a hair system is good, do not affect the work. Female employees may wear a ring, a pair of earrings, earrings (no more than ear), and a necklace (necklace not be exposed in the collar outside). Only one male employees ring, ring width shall not exceed 5 mm. Female staff should makeup posts.
3, the staff should do a good job personal hygiene, regular bathing. Prohibited painting fingernails or stay long fingernails (except for special needs). Nails shall not retain dirt. Pay attention to oral hygiene, odor removal. But the posts shall not chew gum, drink and posts is strictly prohibited.
4, staff induction, it should remain full of energy, emotional stability.
5, check the fullness of goods, improve the environmental hygiene goods, goods should be placed in neat, attractive, easy to buy customers.
6, checking the price tag, prepare the necessary sales, cash register equipment (paper, packaging materials), etc..
7, posts should be five minutes to complete the preparatory work.
(B) the reception specification
1, shop bell, the entire cargo area of their respective employees stood before ready to meet the customer’s posture, head, neck straight, flat, as the front face smile.
2, when the first customers came to the unloading area before the corresponding line of sight with customers, they should take the initiative to greet customers, smiling, facial expressions should be natural in good faith. Line of sight is not relative and customers, the line of eye-catching ceremony.
3, went forward to provide customers with timely service, and use gentle, natural specification language, Taboo Words can not use the service.
Honorifics: Hello, welcome to visit; I can do for you anything? ; You wait;
Sorry to have kept you waiting; Thank you, welcome you again, goodbye.
4, stations standards: staff should stand on the side of the cargo area, side of the shelves, facing the customer, pay attention to get out of the Yard of the channel.
5, did not provide the customers shopping guide services, should be prepared for the customer service preparations.
6, reception should be the spirit of each customer focused, generous demeanor, speech gentle, sincere enthusiasm, always understand customer psychology, introduced the product must be objective, practical, patient, in the event customers commodities consultation, staff should take the initiative to do more presentations, no false misleading, deceiving customers such acts.
7, take delivery of goods to be nimble, hands delivery location of goods to be moderate. After selecting products to guide customers to the cashier, and use standardized terminology and customer goodbye.
8, for children to be more customers asked for elderly customers to be patient, to have physical defects should take the initiative to help its customers buy goods for foreign customers to introduce more.
9, customers are the employees rude behavior, the attitude should remain calm and try to avoid, and report as soon as foreman in charge.
10, when the customer asked for the sale of goods not in the cabinet should be enthusiastic about pointing the correct floor position.
11, no customers required freight yard goods, we should sincerely apologize to their customers. And use polite language to explain to their customers. Can also be asked whether to replace with other commodities.
12, the staff pick up the toilet, eating and so on, should remain under the jurisdiction of cargo area has two classes can only stare away.
(C) specification of work to resolve conflicts counter
1, the customer requests returned goods, Purchasing Guide should be the attitude of amiable, and they asked ———- published from www.autoinsurancequotes3.com
